The power of being unreasonable

That classic Maya Angelou quote “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Whether it’s hospitality or user experience on an app – how you make people feel is what they’ll remember. Renowned restauranteur Will Guidara talks about the power of being unreasonable in a relentless pursuit of the best customer experience, and how it led to their success.